Annemarie Conte at Wirecutter bought a 450-pound mystery pallet of returned Amazon goods. Inside, she found a lot of polyester and a lot of info about why consumers return. When you return something ...

Amazon return pallets promise a kind of industrial-scale treasure hunt, where thousands of dollars in "estimated retail value" are shrink-wrapped into a single gamble. The headline number is seductive ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...